Last updated: 01.2022

Autel New Energy Co., Ltd. (registered at 101, Building B2, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055, China) and its affiliates ("we," "us," "Autel," “our”, or the "Company") are committed to protecting and respecting your privacy. Personal information refers to any information related to an identified or identifiable natural person. We collect, use, disclose, transfer and store your personal information when you are using our AUTEL CONFIG app or services, and we Only request access to the minimal, technically feasible scope of access that is necessary to implement existing features or services in your application, and limit access to the minimum amount of data needed.

We will comply with GDPR requirements in Europe, and all the personal data we mentioned above will be stored in the server within Europe, and controlled by our affiliate Autel Europe GmbH, a company registered with its head office at Adalperostrasse 82 85737 Isamaning Germany.

In this Privacy Policy, we will explain to you about the purposes, method and scope of the collection and use of your personal information by us, your rights to your personal information, and the security measures we take to protect your information.

What Information we may collect

Information You Provide to Us

You may provide personal data to us directly, in which case you are generally free to choose which personal data you want to provide to us. However, if some personal data is required for the performance of our Services and you choose not to provide that personal data, we may not be able to provide you with the Services you requested. Personal data we directly collect from you may, for instance, include the following:

Information We Collect Automatically

When you use or interact with the App and/or Services, or view our emails, we may automatically collect, store and use information about your visits to the App, including but limited to: Terminal Device Operating System, Time Stamp, Application version, Application Distribution Channel, Mobile Network/Country Code, Time Zone, Network status (Wi-Fi/4G, disconnection, etc.), Battery status, CPU, Device type, Device manufacturer, Terminal Device Operating System Version, Session Start/Stop Time.

HOW WE USE THE INFORMATION WE OBTAIN

We will process your personal information, with your consent and for the purposes stated in this Privacy Policy, when we need to fulfill our obligations to you under the user agreement and/or service contract, other legally binding obligations, or when we believe that such processing is required to protect the legitimate interests of ours or third parties after evaluation. We will use your personal information in strict accordance with this Privacy Policy and its updated content for the following purposes:

DISCLOSURE OF INFORMATION WE OBTAIN

We do not share personal information about you except as described in this Privacy Policy. We may share information collected about you in the following ways:

YOUR RIGHTS WITH RESPECT TO THE PERSONAL

Autel respects your right to your personal information. Below is a list of your legal rights as well as the measures that we take to protect these rights. Please note that, due to security reasons, we may verify your identity before processing your request.

You may also have further legal rights concerning your personal data, depending on the jurisdiction in which you are located. In this respect, please see the GDPR-specific Section if you live in Europe.

If you wish to do any of the above, please send an email request to service@auteltech.net.

In principle, we do not charge any fees if your request is reasonable. However, based on the actual situation, we may impose a certain fee to cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be detrimental to the legal rights and interests of others, or are very impractical. In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defense, public health, criminal investigation and other public interests, or if the request may severely impair the legitimate rights and interests of yours or those of other individuals and organizations.

PROTECTION OF PERSONAL INFORMATION

We have taken reasonable and feasible technical security and organizational measures to protect the information collected for the services. However, please note that while we have taken reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure.

We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent alteration, public disclosure, misuse, modification, damage or loss of the data. We will take all reasonable and practical steps to protect your personal information, including:

In the event of a personal information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will timely inform you of the relevant situation of the event by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects individually, we will issue an announcement in a reasonable and effective manner. Meanwhile, we will also actively report the handling of the personal information security incident in accordance with the requirements of the regulatory authorities.

LINKS TO OTHER WEBSITES AND SERVICES

For your convenience and information, the App may contain links to other online services, and may also include third-party features such as apps, tools, widgets and plug-ins, such as sevadis.com. These online services and third-party features may operate independently of Autel. The privacy practices of these third parties, including details on the information they may collect about you, is subject to their own privacy policies or notices, which we strongly suggest you review. We urge you to review the privacy policies of such entities before providing any personal information. To the extent permitted by applicable law, we are not responsible for the privacy policies of these third parties, including our vendors, or the privacy practices of other service providers.

HOW YOUR PERSONAL INFORMATION IS TRANSFEREED ACROSS BORDERS

As a globally operating company, we provide our products or services through resources and servers around the world. We have established data centers in China, GERMANY, UK and the US, which means, in compliance with local laws and regulations and with your authorization, your personal information may be transferred to, or accessed from, the jurisdictions outside the country/region in which you use the product or service, to locations that may have different levels of privacy protection than in your own country.

You understand that different data protection laws involve different risks. In such cases, we will take measures to ensure that the data we collect is processed in accordance with this Privacy Policy and applicable laws, and that your personal information is equally protected as in the country/region where you use the product or service. For example, we will ask your permission to transfer your personal information across borders, and we will implement security measures such as encryption, de-identification, and signing necessary data transmission/sharing agreements with data recipients prior to cross-border data transfer.

UPDATE OF THIS PRIVACY POLICY

Please note that we may modify this Privacy Policy at any time, at our sole discretion, by updating the modified policy directly. The modifications will be effective upon updating and releasing, unless some other date is specified. You should review this Privacy Policy periodically so that you are aware of any modifications. Your use of the App constitutes your full acceptance of the Privacy Policy in its then-current form.

We may not be able to honor each request that we receive and may not be required to do so under applicable laws, but if we are unable to do so, we will respond to let you know our reasons. We will not discriminate against you if you choose to exercise any of your rights as described in this section.

QUESTIONS OR COMMENTS

If you have any questions, comments or concerns regarding this Privacy Policy and/or the practices described herein, please email us at service@auteltech.net.